Welcome to PlayaEscapes.com by Travel Ten. Dear guest, we here at Travel Ten protect our clients' personal data.
Please take a minute to read the data protection privacy notice on our website www.playaescapes.com
PRIVACY NOTICE
Celebrated between Travel Ten S.A. de C.V. hereinafter referred to as "TT" and the information holder, notice
is hereby given to establish the information management and purposes by TT, according to the provisions of
Federal Act on Data Protection articles 15 and 16 (The 'Law').
Responsible for the protection of your Personal Data
TT, with address Avenida Xcaret Manzana 02 Lote 2, 3B 02 S.M. 36 - Cancun, Quintana Roo, Mexico C.P. 77507,
henceforth TT is responsible for the management of your personal dataaccording to this
privacy notice.
Moreover, it is also safeguarded according to administrative, technical and physical security, established
by law, to protect it against possible damage, loss, alteration or non-authorized access.
PURPOSE OF PERSONAL DATA MANAGEMENT
Personal data recorded by TT, will be used for the following purposes:
- Rendering accommodation services
- Rendering restaurant services
- Rendering banquet services
- Rendering services
- Rendering event planning services
- Rendering tourist and commercial services
- Vacation Club Membership
- Inform about new services, products or events related to past services, including advertising and news bulletin deliver
- Fulfill obligations related to the aforementioned services
- Evaluate quality and service
- Internal analysis of services
- Mainly to fulfill our obligations with you
The individual will be able to exercise the access, rectification, cancellation or opposition rights
in regards of his/her own personal data, according to article 28 of the law, or revoke the agreement
that has been granted to us with that particular purpose.
Therefore, it is necessary for the user to send information on terms of Article 29 to Paola Larrondo cervantes, head of our Personal Data Protection Department, contact phone number +529841576521 or email to privacidad.mx@travelten.com, that must be later confirmed
by phone to guarantee the pertinent reception.
Moreover, the data can be transferred to national or international similar interest entities to
fulfill the purpose of giving your personal information. Your information will be shared with all
Sandos Group companies, also deployed in our website.
If we do not receive your express opposition on using your personal data on the aforementioned terms
and ways, it is understood that you have tacitly agreed.
If you do not want to receive our promotional messages, please send us a request to the
aforementioned email.
SENSIBLE DATA
TT will gather and manage sensible data. Sensible personal information is related to
disabilities, medical requests or any other factor that will lead to a better service
rendering.
TT is committed to manage personal data with strict security and confidentiality.
TRANSFERENCE
For advertising or marketing purposes, TT can transfer your personal data to
subcontracted-third parties.
PERSONAL DATA USE RESTRICTION AND DISCLOSURE
To limit the use of personal data, please send us an email to privacidad.mx@travelten.com
addressed to Personal Data Department expressing your request.
MEANS TO VALIDATE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)
To access TT personal data base, and verify and rectify if it is inaccurate or incomplete, to
cancel or refute purposes, send your request to our Personal Data Department at
privacidad.mx@travelten.com with the following information.
- Holder's Name.
- Holder's address or email (to send reply).
- ID Certified documents in accordance to your request.
- Description of personal data in which it is intended to exercise ARCO rights.
- Any other element that allows personal data location and request attention.
MEANS TO REVOKE CONSENT
At any moment you can revoke your consent granted to TT to manage your personal information by
sending an email to our Personal Data Department at privacidad.mx@travelten.com clearly expressing
your reasons to revoke your consent.
PERSONAL DATA OF MINORS AND PEOPLE UNDER LEGAL INTERDICTION AND INCAPACITY
Some of the managed data can include personal data of minors or people under legal interdiction
and incapacity. To manage the aforementioned data, parents and tutors consent is necessary.
SECURITY MEASURES
TT recognizes the value of your personal information, therefore we have implemented security
measures that avoid the use of the information for purposes other than the authorized, as well
as alteration, loss, theft or third parties access. Considerable measures include the use of
specialized electronic programs, staff training and internal policies adoption for data protection.
If you reject any form of use of your information according to this privacy notice, please send
an email to Personal Data Department at privacy.usa@travelten.com.
EXCEPTIONS
Moreover and according to articles 10, 37 and others related to the Law, TT, will be free of any
related obligation to data management and transfer when:
I. Data is foreseen in a Law article
II. Data appears in public access sources
III. Personal data is submitted to previous process of dissociation
IV. Data has the purpose of fulfilling obligations derived from a legal relationship between holder and responsible party
V. An emergency situation that potentially could harm the individual's health or belongings is presented
VI. Data is essential for medical attention,
prevention, diagnosis, health assistance, medical treatments or sanitary
services, under Health General Law and other applicable legal scope,
and when such data management is made by someone under professional
discretion or similar obligation, or
VII. A resolution is enacted by competent authority
VIII. Transfer is performed for rights recognition, exercise or defense during a legal process
IX. Transfer is performed for a legal relation management or recognition between holder and responsible party
CONVERSION TRACKING COOKIE
PlayaEscapes.com uses a cookie from Google to measure advertising performance. The conversion
tracking cookie is set when Users click on an ad delivered by Google where PlayaEscapes.com has
opted-in to have tracking. These cookies expire within 30 days and are not personally-identifiable.
If this cookie has not yet expired when the User visits certain pages of PlayaEscapes.com's website,
Google and PlayaEscapes.com will be able to tell that the User clicked the ad and proceeded to that
page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites.
PlayaEscapes.com uses the information collected by the conversion cookie to collect aggregate conversion
stats. PlayaEscapes.com is able to see the total number of Users who have clicked on a PlayaEscapes.com
ad and proceeded to a page tagged with a conversion tracking tag, but PlayaEscapes.com does not have
access to personally identifying information of the User.
PRIVACY NOTICE MODIFICATION NOTE
The privacy notice herein will be modify without further notice to fulfill legal standards, precedents,
domestic policies, and new requirements for service rendering in Hotels & Resorts or any other cause.
These modifications will be available at www.playaescapes.com.
